Terms of Service for Partners (B2B)

booksero system · panel.booksero.com · Last updated: 2026-07-13

These Terms set out the rules for the paid use of the booksero system by entrepreneurs (Partners/Tenants), provided by VIVI ESTETIC Sp. z o.o. (VIVI ESTETIC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ), ul. Promienna 6/10, 44-240 Żory, woj. śląskie, Polska, KRS 0000911046, NIP 6511739991, REGON 389445218 (the "Provider"). Contact: helpdesk@booksero.com. These Terms concern a B2B relationship — the Partner uses the System within its business activity.

1. Definitions

Provider / Operator — VIVI ESTETIC Sp. z o.o., provider of the System in a SaaS model.
Partner / Tenant / Subscriber — an entrepreneur using the System under an agreement.
System / Panel — the booksero software available at panel.booksero.com.
Subscription — a paid plan (e.g. Start, Pro, Ultra) whose scope depends on the plan.
Trial period — a free trial of the System.
End client — a customer of the Partner who books appointments with them.
Price list — the current prices of Subscriptions and additional fees.

2. Nature and scope of the Service

booksero is software for online booking and service-business management: calendar, customer database (CRM), online profile page and booking widget for the Partner's website, point of sale and payments, SMS/email notifications, waitlist, booking for two people, multi-location support, statistics and other modules — with a scope depending on the Subscription. The Service is delivered in a SaaS model (browser access).

3. Technical requirements

Using the System requires: a device with internet access, an up-to-date browser with JavaScript enabled and an active email address. Some features (e.g. online payments, SMS) require additional configuration or accounts with third-party providers.

4. Conclusion of the agreement and Account

The agreement is concluded when the Account is created or the Trial period is activated. The Partner provides true company data and is responsible for it. The Partner protects login credentials and is responsible for the actions of users to whom it grants access within the Account.

5. Trial period

The Provider offers a free Trial period (30 days) with access to features, without requiring a payment card. After it ends, continued use requires choosing a paid Subscription; failing to do so may result in restricted or suspended access.

6. Subscription, Price list and payments

Plans differ in, among others, the number of locations and staff; the scope of features is set out in the Price list and plan descriptions.
The subscription fee is charged in advance for the billing cycle (monthly, unless stated otherwise). The Provider issues invoices.
Additional fees may include SMS Wallet top-ups and extra locations/workstations above the plan limit — as set out in the Price list.
The Provider charges no commission on End-client bookings.
Failure to pay for the next period may result in suspension of access to the System.

7. End-client payments

If the Partner enables prepayments or online payments, funds from End clients go directly to the Partner's account with the chosen payment provider (e.g. Stripe, Przelewy24, BLIK). The Provider is not a party to these transactions and takes no commission from them.

8. Personal data protection and data-processing agreement

With respect to End-client data entered into the System, the data controller is the Partner, and the Provider processes it as a processor under a data-processing agreement (Art. 28 GDPR). The Data Processing Agreement forms an integral annex to these Terms and is available and accepted in the Panel (Settings → My GDPR). With respect to the Partner's own data (company data, billing), the controller is the Provider — see the Privacy Policy.

9. Partner obligations

The Partner uses the System in accordance with the law, these Terms and good practice, does not provide unlawful content, processes End-client data lawfully and on its own legal bases, and does not disrupt the System or attempt unauthorised access.

10. Availability and liability

The Provider makes efforts to ensure continuous and correct operation of the System but does not guarantee uninterrupted availability — technical breaks, updates and force-majeure events are possible. The Provider's liability is limited to the extent permitted by law; the Provider is not responsible for the consequences of data and settings entered by the Partner. These limitations do not apply to the extent the law (including consumer law) does not allow them.

11. Complaints

Complaints can be sent to helpdesk@booksero.com. The Provider handles them within a reasonable time, no longer than 14 days, unless the law provides otherwise.

12. Termination and data after the agreement ends

The Partner may cancel the Service and delete the Account at any time; the Service runs until the end of the paid period. The Provider may suspend or terminate the agreement in the event of a material breach of these Terms or non-payment. Data in the production database is available for the entire term of the agreement; the Partner may export it itself at any time. The rules on storing and deleting data after the agreement ends are set out in the data-processing agreement.

13. Right of withdrawal (consumers)

If the Partner benefits from consumer protection (e.g. a sole trader entering into an agreement outside their professional scope), they have the right to withdraw from the agreement within 14 days. For a digital service started with the Partner's express consent before that period ends, the right of withdrawal may expire in accordance with the law.

14. Intellectual property

The System, software, trademarks and content belong to the Provider or its licensors. The Partner receives a non-exclusive, non-transferable licence to use the System for the term of the agreement. Copying, decompiling, reselling or making the System available to third parties beyond the scope of the agreement is prohibited.

15. Changes to the Terms

The Provider may amend these Terms for valid reasons (e.g. changes in law, the scope of the Service, security considerations), notifying the Partner with appropriate advance notice (e.g. in the Panel or by email). If the Partner does not accept the changes, they may terminate the agreement.

16. Final provisions

Matters not covered here are governed by Polish law. The current version of these Terms and the data-processing agreement are published on the site and available in the Panel.