Content Moderation Policy (DSA compliance)

booksero booking system · Last updated: 2026-07-13

This document implements the obligations arising from Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (the Digital Services Act, hereinafter: DSA). The operator of the booksero system is VIVI ESTETIC Sp. z o.o. (ul. Promienna 6/10, 44-240 Żory, woj. śląskie, Polska, NIP 6511739991, KRS 0000911046). As it employs fewer than 50 people and its turnover does not exceed the statutory thresholds, the Operator has the status of a micro-enterprise within the meaning of the Annex to Recommendation 2003/361/EC.

§ 1. Single point of contact

In accordance with Art. 11 and 12 DSA, the Operator has designated a single point of contact enabling direct communication with the authorities of Member States, the European Commission, the Digital Services Board and the recipients of the service (Users). The point of contact is available at the email address: helpdesk@booksero.com. Communication may take place in Polish or English.

§ 2. Prohibited content (moderation rules)

The booksero system is used to handle service bookings. The Operator prohibits placing, publishing or transmitting through the System (e.g. in Tenant profile descriptions, booking notes or the reviews system) any content that is illegal or contrary to the Terms, in particular:

Unlawful content — infringing Polish and European law (e.g. offering illegal services, promoting totalitarian regimes, child sexual abuse or terrorist content).
Infringements of copyright and personal rights — stealing photos, using others' logos without consent, defamation.
Harmful and misleading content — fake reviews, disinformation, spam, malware, hidden affiliate links.
Hate speech — content inciting violence, discrimination or insulting other people.

§ 3. Illegal-content reporting mechanism ("Notice and Action")

Any person or entity — whether or not they hold an account in the System — has the right to report to the Operator the presence in the System of information they consider to be illegal content or content contrary to the Terms. Reports should be sent to the email address: helpdesk@booksero.com.

To enable the Operator to take effective action, a report should contain:

a sufficiently substantiated explanation of the reasons why the reporter alleges that the information is illegal content (or breaches the Terms);
a clear indication of the exact electronic location of the information (e.g. the exact URL of the Tenant's profile or a screenshot showing the comment);
the name (or business name) and email address of the reporter — except for reports concerning offences involving violence or of a sexual nature, which may be anonymous;
a statement confirming the reporter's good-faith belief that the information is accurate and complete.

Where a report contains the reporter's electronic contact details, the Operator sends confirmation of receipt without undue delay.

§ 4. Report-handling procedure and statement of reasons

The Operator handles reports and makes decisions in a timely, objective and non-arbitrary manner. After verifying a report, the Operator notifies the reporter of its decision (e.g. removal of content, account suspension, or no grounds for action).

Where the Operator removes content or blocks access to a Tenant's/Client's account on the grounds that the information is illegal or contrary to the Terms, it provides the person who supplied that content with a statement of reasons covering:

whether the decision entails removal of content, restriction of visibility or account suspension;
the facts and circumstances on which the decision was based (including whether it was taken following a report or on the Operator's own initiative);
an indication of the specific clause of the Terms or provision of law that was breached;
information on the possibility of appealing the decision.

§ 5. Misuse and suspensions (the "three-strikes" rule)

The Operator suspends — for a reasonable period and after a prior warning — the provision of services to recipients who frequently supply manifestly illegal content or commit gross breaches of the Terms (e.g. deliberately generating fake bookings, spam). The Operator also suspends the handling of reports from persons who frequently and deliberately submit manifestly unfounded reports in order to harass other users (malicious reports).

§ 6. Exemptions for micro-enterprises

As an entity with micro-enterprise status, the Operator is, in accordance with the DSA, exempt from the obligation to provide an internal complaint-handling system (Art. 20 DSA) and from participation in out-of-court dispute settlement for online platforms (Art. 21 DSA). This does not limit Users' rights to pursue their claims before an ordinary court under Polish law.